FAQS

ORDERING SAMPLES

You can use our 'Add to Compare' feature on the website to gather sampling ideas to order from the Sample Requests page.

Please be aware that colours on the website are indicative only. Variations between photographs are evident and to fully realise the colour of the product you will need a physical sample.

I'm not a designer but would like to order samples, can I do that?

Yes, if you can't complete the required questions on our Sample Ordering page please email us with your request.

FABRIC

Our fabric is a 320g/m genuine Belgian linen for upholstery, drapery and soft furnishing.

How do I order fabric?

Our fabric is sold to the trade only. Please contact us or one of our trade showrooms.

Is there a minimum order and what is the lead time?

Minimum quantity is 1m / 1 yard however orders for less than 3m / 3 yards are placed in a queue with other orders on the same base cloth, this may extend the lead time up to 6 weeks. Orders for 3m+ take 2-3 weeks. Different patterns/colours can make up the minimum.

Can the fabric be washed in the machine?

Yes, our linen can be washed in a cool machine wash. You can tumble dry it and use a hot iron.

Are the fabrics lightfast?

No, the colours will fade in bright sunlight. We suggest you dry them in the shade and avoid using them in an all day, fully exposed to the sun position inside.

Will the fabric shrink in the wash?

No, the fabrics are washed after printing and have already shrunk by 5%. This has been calculated into your order and you receive the full meterage/yardage ordered.

Is there a variation in colours between the batches of fabric and/or the swatches you send?

Yes, a minimum variation is to be expected. We suggest calculating the quantity you require carefully to ensure you order from the same print run.

WALLPAPER

Our wallpaper is printed to order and sold per linear metre (yard) up to a maximum length of 30m / 32 yards on one roll, the width of the trimmed paper is 71cm (28”). Supplied untrimmed, the edges are double-cut during installation.

Before ordering please ensure that you have accurately checked your wall dimensions as we are unable to refund printed wallpaper. The description of each design includes details of width, repeat size and pattern match.

We endeavour to represent the printed colour of our wallpapers on our website as faithfully as we can, but we can’t control the colour settings of your monitor. If you’re looking to match our wallpaper to fabric or a paint colour, you must order a swatch.

What is non-woven wallpaper?

Non-woven wallpapers are a relatively recent innovation and becoming more and more popular as they’re very easy to install and easy to remove. They’re made from a blend of natural and synthetic fibers and 100% PVC/vinyl free. Unlike traditional wallpapers they’re made of stable material and neither expand nor contract.

How lightfast is the wallpaper?

The wallpaper and ink we use have a very high resistance to UV.

Can I order the wallpaper in different colours?

Yes, we offer a custom colour service please contact us for more information.

Can I change or cancel my order?

If your order has not already gone into production we’ll do what we can to meet your request however if the fabric or wallpaper has already been printed you cannot cancel your order.

Can I return the fabric or wallpaper if I don’t like it?

No, all fabric and wallpaper is printed to order. We suggest you order a swatch to check if you like it before placing an order.

Can you help me estimate the wallpaper quantity for me?

Yes, email us the dimensions of your wall/s. Provide the height and length, ignoring standard doors and windows. We’ll send you a quantity estimate including a diagram of the area you plan to wallpaper for you to check before ordering. Alternately you may need to get a quote from a professional decorator who will estimate the quantities for you.

Can I hang the paper myself?

We suggest you use a professional decorator to hang the wallpaper however our wallpaper is easier to hang than traditional wallpaper.

Do you have wallpaper hanging instructions?

Yes. Wallpaper hanging instructions can be downloaded HERE.
We suggest you use a professional decorator to hang the wallpaper.

Why is the wallpaper untrimmed?

All our wallpapers are supplied untrimmed. Untrimmed paper offers the best possible joining of panels through the double-cut trimming method on the wall. It also protects the edges during transit and storage.

What preparation does the wall need?

As with any redecoration project, correct preparation of surfaces is very important for a good result. Walls must be clean and dry. All cracks and holes must be filled and smoothed down with sandpaper. Before hanging wallpaper on an absorbent wall (cleaned plaster, new drywall etc.), the walls should be sized with wallpaper size, applied with brush or roller. If a glossy paint finish is to be covered, the surface must be thoroughly rubbed with sandpaper to provide a 'gripping' surface. If you are papering over a dark painted surface or a patchy wall it’s preferable to apply a coat of white water-based primer.

What paste do I use?

Use readily available heavy-duty paste suitable for non-woven wallpaper. Good brands include ROMAN and METYLAN.

Can I paint over the wallpaper?

This particular wallpaper has a waxy-like surface and is not suitable for painting over. It is dry-strippable and easy to remove.

How do I remove the paper?

The wallpaper easily comes away in one piece leaving no residue and without ripping. Lever a corner away from the wall with a knife or blade and slowly pull across the top of the paper and down.

Can you recommend a decorator or paper-hanger?

Yes, we have a list of suggested paper-hangers, please contact us for more info.

What is your commitment to sustainability?

We strive to follow principles of sustainability in all our company activities. Our wallpaper is 100% vinyl and PVC free and made from sustainable and renewable resources. It is made from 30% recycled PCW (Post Consumer Waste) by total weight. We design and manufacture locally and print to demand, reducing the potential waste of unused paper. The paper by-product of our manufacturing process is recycled. We use eco-solvent inks and stay ahead of developments in new ink technologies.

PRINT SHOP

Please note we have closed the Print Shop and no longer sell the Maps, Wall Stamps, Wall Hangings and Art Prints. If you have any questions regarding ordering these please send us an email.